Bug model when updating skp model

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Hi everyone, how’s it going?

Since the new 3.0 update, I’ve been having a recurring issue whenever I update/sync my SketchUp model with D5.

From time to time, something breaks in the scene:
objects start floating, and sometimes models that are not even inside the SketchUp file suddenly appear in D5, floating randomly in the middle of the street or in strange positions.

Basically, several weird objects show up for no apparent reason after updating the SketchUp model. This has already happened to me on multiple occasions, not just once.

Has anyone else experienced this?
Does anyone know what might be causing it, or how to fix/prevent this behavior?

Thanks in advance!

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If it’s convenient, could you share the SKP file? I’ve only encountered similar issues that have been resolved.

Additionally, will using livesync to sync to render also be abnormal?

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3

Hi @danielsodpasc

Thank you for the detailed report, and apologies for the inconvenience caused. To help us narrow this down, could you please let us know:

  • Whether you are using continuous LiveSync or manual resync
  • If the floating objects originally exist in the SketchUp file (hidden or on disabled tags)
  • Whether you are mainly using components or groups

As a temporary workaround, please try ending LiveSync, saving the SKP file, and then restarting LiveSync to avoid continuous syncing during major edits.

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I have had the same problems since versions 3.0 and 3.0.1 with almost every SketchUp object update. I don’t use Livesync, but manually reload the SketchUp object. Sometimes it helps to stop the reloading just before it finishes by pressing the Esc key (after all textures have visibly loaded). These artifacts usually appear at the end of reloading. This has happened to me in several SketchUp models, if not all of them. D5 render has a serious problem, and developers should start using their own software at least a little before release.

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Hi @driven8

Thank you for explaining your workflow. Could you please share the SKP file with me by emailing it to support@d5tech.com? Please tag me in the email and include the link to this forum post for reference.

Once I receive the file, I can test it on my end and see if the artifacts still appear after following your reloading workflow.

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hey ela, sorry for the delay!

Im using manual resync because of true displacment

these objects do not exist in the SKP model, they appear out of nowhere in D5 render

im using both components and groups, mainly components

im facing mutiple errors with skp in differents models as well, with different projects and D5 files

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hello!
unfortunately i cannot share the model because its not mine, its from a client :frowning: but im not using livesync, only manual sync for the true displacment to work

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If you have time, you can try Livesync to sync to render (relatively , this method supports more features).

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again, with a different model, what´s going on?

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Hi @danielsodpasc

Sorry for the inconvenience. Have you had the chance to try the suggestion from our colleague?

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11

Same problem here, few times happened to me. If i save it, it will dissapear as previous

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12

Hey Ela! If I put lyvesync I loose my true displacment materials! What I did to solve was to close D5 and reload the sketchup

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Yeah! It worked! I saved and reload the SKP

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Hi @cassa @danielsodpasc

Thank you for the update and for sharing the solution. If you encounter anything else, please don’t hesitate to reach out.

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