Archicad 27 Sync - D5 Render is updating

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1

When trying to start a sync between AC 27 and the latest D5, a prompt comes up “D5 Start Error - D5 Render is updating.”

I reinstalled both D5 and sync plugin, issue persists, it wasn’t the problem before.

2

Hi @pavle.komatina

I apologize for the inconvenience this issue has caused. Can you please provide us a screenshot of the error prompt or perhaps a screen-recording? Thank you so much.

3

hi, i have the same problem with archicad 27 and i can’t find any solution, attached is a screenshot of the error displayed, i work with archicad 27 in italian, but i don’t think that’s the problem

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img1917×1033 484 KB

4

Hi @albychiu00

  • Which version of the plug-in are you using? Can you please send us a screenshot? Or you can completely uninstall this plug-in via Control Panel and download it again from our official website, then download the livesync version instead of sync.
    D5 Render for Archicad Real-Time Rendering Workflow
  • Does this occur in this particular file only or is it evident on other files as well?
  • Can you open D5 alone?
5

hi, i followed the procedure you suggested, i uninstalled everything and through the link i downloaded the version you suggested, it actually opened a different menu, where however it told me to update the version, i started the download of the package that opens automatically and everything went back to how it was before.
the problem persists for all files not just this one specifically.
to the question if d5 opens by itself i don’t know how to answer because the folder containing the program is empty and it doesn’t appear to me as an application. i just make a premise that maybe can be useful i installed archicad on a disk that is not the main one, i don’t know if the application must be installed in the file folder, during installation it automatically detects the program and doesn’t let you choose the path.

how can i solve it?
img h

6

Hi @albychiu00

Thanks for your reply.

  • I’m not sure if I understood your answers correctly - So after you have updated your plug-in, it opens and is functioning normally again?

  • You should be able to open D5 Render independently without any issues. Unless there is some issues with the installation of D5 Render which is prohibiting you from accessing it.

Can you please provide us with a screen recording of the process so we can check?