I’m really wanting to transition from Enscape to D5, but the animation workflow is preventing this. When I simply add a few views and then play the clip, it unexpectedly jumps/jerks in the middle of the transition. I’ve tried increasing the number of views and all of the movement settings. It still jerks. Especially, when going from the first to second view. I see from other posts that this has been an issue for years. Any plans to address this?
If convenient, you can provide the D5 file for exceptions to the official D5 for troubleshooting
Where do I upload the file?
If the file is relatively large, you can upload the file to a platform like WeTransfer;
Send the relevant link directly in this post, or send the link + problem description (or forum link) to the mailbox( support@d5techs.com)
Hi @usmi-it
Just to add to what @916229712 has said, when you upload the D5 log files and project file, could you also please include a short screen recording showing how the animation behaves on your end? This will help us better understand the jerking transition—especially between the first and second views—and investigate it more accurately.
Once we receive those, we’ll look into it further. Thank you and apologies for the inconvenience caused.
I’ve sent a WeTranfer link to the support email address provided.
Thanks!
Hi @usmi-it
Thank you. Unfortunately, I can’t find an email associated with your username. May I know which email address you used to contact us with?