All assets and AI, City, are not working in Russia

Get Help
1

image
image1544×1293 206 KB

image
image1316×692 66.2 KB

image
image1225×585 20.9 KB

image
image699×570 196 KB

image
image744×475 10.4 KB

Anything related to online content doesn’t work.

2

Hi @Saikou

Thanks for letting us know. Could you please help confirm the details below:

  • Do other online features (login, license verification, asset thumbnails) work normally?
  • Does the issue persist after restarting D5 and your computer?
  • Are you using a VPN or proxy? If yes, does the behavior change when it’s enabled or disabled?
3

I can’t update the launcher or the app. The download freezes or doesn’t progress at all.

  1. Yes, the thumbnails work. I can log into my account.
  2. The problem persists after a reboot.
  3. Everything works with a VPN.
4

Hi @Saikou

At the moment, we have not imposed any restrictions on the Russian network. Please check whether your current network environment (such as ISP-level filtering, firewall rules, or corporate network policies) has implemented any restrictions that may be blocking access.

If there are restrictions in place, kindly whitelist our IP addresses. I have already sent the required IP information to you via Direct Message for reference. Thank you

5

I answered you in private messages

1 Like