AI Feature not working

Hi,

We are currently using version 2.11.1. But the AI feature is not functioning.
We have already received and applied the whitelist as instructed, however the issue persists and the AI feasure still does not work.

Additionally, we are experienceing another issue where prestest cannot be saved.
Could this be related to the AI feature not working?

Please let us know if there are any additional setting, permissions, or know issures we should check.

Thanks.