I can’t see the images of my AI projects in D5. I can’t see the ones I’m trying to create either. They’re just sitting there without images. Is there a problem with your servers?
Enhancer, style transfer, etc. are working fine. These commands function without problems, but the images aren’t loading; they give errors. Sometimes it works fine during the day, then I can’t access the images again. Most likely, there’s a problem with your server. It’s not working consistently.
I know this isn’t controllable. The Enhancer section is always saved over the network. When I want to download the file, I save it to my chosen local location. But this has nothing to do with local location. It’s a network issue.
Please try saving to a local drive path and see if it works. Its usually due to network issues
Hi @Furkan
We did have an AI Maintenance last 09:00, Monday, April 28, 2026 (Beijing Time, UTC+8) (Equivalent to 18:00, Sunday, April 27, 2026 PT) which lasted for 10 minutes only.
To add James’ suggestions,
- Check if there are any blocks on your end from your Firewall
- If you’re using a VPN, please try to disable it.
- Try to connect to another network, preferably your mobile data, to see if the issue persists.
- Please also check the folder path of the output location (final render) to see if the original image is still there.
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- I don’t use a VPN.
- I don’t have any firewall restrictions.
- I don’t have any problems with output locations; everything is in the correct location.
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Send us your logs privately.
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You’ve mentioned “The Enhancer section is always saved over the network. When I want to download the file, I save it to my chosen local location”
- Send us a screenshot of where the original image was located in your Local C or D drive, and ensure you have full control
- Aside from AI Enhancer, are you able to use other AI Tools normally?
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I can convert a render from scratch, all the AI tools seem to work. But I can’t see the results, and when I try to download them, the generated results don’t download.
Where do I put the zip file?
Hi @Furkan
You can generate a WeTransfer link or a Google drive, then send it to me privately.
Additionally,