ai enhancer error

I am using ai enhancer D5 technology. but when downloading the .PNG file the file is corrupt. what should I do?

Hi @riidhoag12

Based on your screenshot, it seems that you have renamed the original rendered image. Please refrain from doing so if you’re still using it for AI Enhancement.

I have tried it. but the result is the same. the photo file cannot be opened. this has happened in several of my projects

Hi @riidhoag12

May I know the location of the folder where you have saved your file? Is it perhaps in a cloud storage? If so, try to save it in a folder that is in the local path.

  • Aside from that, can you check if you can save and open these images normally if you try to save them in a different file location.

  • Also try to see if you have full permissions; if not, please enable folder “full control” in the folder’s properties.

  • It is also best if you can send us a video recording of the whole process so we can check.