After I’ve paid a Professional Plan ($360.00) on 2023/11/01 and the plan said is valid until 2024/11/01 I can not access to D5 Pro Assets, How can I resolve this issue?
Can someone help me???
Thank you so much
Sincerely Sincere
Angelux
D5 Render Version:
Graphics Card:
Driver Version:
Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hello, @a.arismendi.pardi
Welcome to D5 forum. And I apologize for any inconvenience caused. Could you please provide more details about this issue? When was the last time you had access to D5 library assets? How long has this issue been occurring? What version of D5 are you currently using? Have you checked your network speed or restarted your router? Did the issue look like the images attached?
If the problem persists, can you send your logs to us? You can refer to this post to learn how to collect logs: How to use Support Tool? | User Manual (d5render.com)
Any update will be appreciated.
