[610.47] D5 Crashes On Saves

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1

Hi, For some reason D5 has started crashing when I save. Not always but approximately on every 3rd to 4th save. Also noticed that parts of models are missing and I have to re-import.

Any ideas?

Thanks,

George

2

Hi @gneocleous

Just to clarify,

  • Does it crash after you Save-As or just Save?
  • Does this happen to all of your D5 files or just specific ones?

Since it occurs approximately in your 3rd or 4th save, this may be a different case from the known issue where, every time some users “save-as” their file, it automatically crashes. But just to be sure, can you please send us a video recording showing the issue on your end?

Additionally, please send us the following:

As for the parts of the model missing, I assume these parts are from d5a export or a supported 3d model file.

  • May I know where these files are located?

Generally, we highly recommend that users place the D5 file, along with their 3D files, imported models, etc., on their local C or D drive. Since this issue occurs when these files are placed in their Cloud Storage or Shared Network Path.

3

Hi, Thanks for the reply, I have attached the screen shots requested. I haven’t had a crash issue yet but will send when I do as I have not used D5 yet today.

The models are not missing, it’s parts of the imported model, but once I re-import they are fine. I feel these issues are related to Graphics card driver updates from Nvidia as I have never had these issues in all the years I’ve been using D5 pro.

Regards,

George

D5 SYTEM INFO
D5 SYTEM INFO1194Ă—440 36.8 KB

GPU With D5 running
GPU With D5 running1671Ă—1088 170 KB

Memory with D5 running
Memory with D5 running1675Ă—1106 107 KB

4

Hi @gneocleous

Thanks for sharing these images. Can you please confirm the questions that I have asked in my previous reply?

Additionally, we received many reports of crashes, and the common configuration is the latest NVIDIA Driver 610.47. Can you please generate a log file for us? You may send it to me privately here in the Forum.

2.11 Logfiles
2.11 Logfiles1070Ă—642 50.3 KB

  • After generating the log files, you can try to revert to NVIDIA’s previous version.
5

Hi Clov,

I’ve had to crashes already this morning, one when I save (CTRL-S) and then one for no reason, D5 just shut down.

I will send you the Log Files privately

Thanks,

George

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