3dsmax export sync coordinate not working

hi,
i have exported object as d5a from 3dsmax to working sync scene, exported object is in same file .
object position

after importing and sync coordinate that object is in different place than expected.

please check , and let me know if anything wrong im doing in my end.

thanks

Hi @visualplus

Just to clarify, when models are exported to D5A and are placed in D5 Render, they are usually placed manually, which makes you decide where the object is going to be placed. Do you perhaps mean that this model was just synced via the Livesync Tool?

  • Were you able to use any of the following features to ensure the coordinates are the same?
  • Which version of the plug-in are you currently using?
    image
  • You may also try checking the Coordinate Switch Method.
    image

hi,
i am not using, live sync. using sync is 3.4.1. even before this was working well in previous projects. please cross check .

thanks

Hi @visualplus

Please use the LiveSync version of the plugin. We have moved the non-LiveSync functionality into the LiveSync plugin. The older D5 Sync Plug-in is no longer being maintained, so we cannot guarantee that any new issues will be fixed.

Let me know if the issue persists.

hi, so i have query on this topic. how can i relink scene from older D5 Sync Plug-in to livesync plugin. so everything stays intact like material and imported objects.
bcoz my most projects linked on D5 Sync Plug-in.
please reply asap.
thanks

Hi @visualplus

After installing the Livesync plug-in, try to open your D5 File first, then your 3D Model File proceed with activating the Livesync.

hi,
i have installed livesync, after done suggested sync method by u . scene was rotated, so changed coordinate method to y/-y and scene matched. later i exported box again but that box is still not in position after sync coordinate. weird . im using 3dsmax 2020, is there any issue with this version.

max scene

d5 scene , box is away from glass

thanks

hi,
now i installed normal sync and its working well. box aligned perfect in sync coordinate.
idk what happen in between but all ok now.
thanks

Hi @visualplus

Just to clarify, this issue only occurs to this specific file right? Can you send us this 3d Model file for us to test?