2D person partially black

**D5 Render Version:2.8xx
**Graphics Card: RTX 3090
**Driver Version: NEW

Hello,
It is not uncommon that a 2D person is not displayed correctly.

Sometimes these people then have black areas.
A correct display is only possible by deleting the person and inserting a new one.

Bye
Andreas

Sorry for any inconvenience caused. I found this 2D character but it doesn’t seem to have the problem you’re mentioning. May I ask what operation is usually followed by this problem?

Hello Vera_Hsu,
unfortunately I have not yet found out when this effect occurs.
It occurs sporadically but not infrequently.
With different 2D people.

Unfortunately, I can’t give any more precise details.

Bye
Andreas

… again:

2D-Person-schwarz2

…I quit D5, restarted, reloaded the same project with the cyclist.
Again, areas on the cyclist were black,
but different ones.

Deleted cyclist, reinserted, black areas gone.

???

Are these issues all happening in the same scene file?

Can you send the scene files to me to test in my environment? You can DM me or send to support@d5techs.com, please annotate you are from Forum in the email, so I can quickly find you.

Any update will be appreciated. :saluting_face:

Hello Vera_Hsu,

the problems occur in one scene.
I will send you a link by e-mail
to download the scene.

However, these problems also occur in other
projects.

It is desirable that the D5 team solve the problem.
can localise and solve the problem.

Bye
Andreas

Thanks for your cooperation. I’ll test it from our end. :saluting_face:

Hi @a.drexler,

We’ve checked your file. I have some questions I’d like to know. When did you make this scene? Did you make it with the beta version?

If you delete the 2D character file with the problem in Workspace and re-download it in D5 before placing it, will this problem be solved?

Hello Vera_Hsu,
the scene was created in the last 6 months.
I have never used a BETA in this projekt.

Such a problem also occurs sporadically in other projects.

I have not yet tried deleting the workspace and reloading the 2D human.

However, I was able to solve the problem by deleting the faulty 2D person and placing it again.

Bye
Andreas

Deleting the faulty 2D person and placing it again cannot solve the problem at its root. If you never used Beta Version, it may be a bug. You can try deleting responding character in the workspace and reloading, and see if it works. :saluting_face:

I’ll do it that way.

Any update will be appreciated. :saluting_face: