I apologize for the inconvenience. Please confirm the following:
- Does this only happen to old files or even with new and empty files?
- Where were these files located: NAS/Local Storage/Cloud Storage?
If these files are located in NAS or Cloud Storage, try to place them in local storage first. If the issue persists, please proceed:
- Please send us your log and scene files. You may send it to support@d5techs.com and have it titled ‘2.11 Clov-Forum D5 2.11.0.0603 not opening 2.11.0.0600 files’
I am currently unable to access project files created in the previous version of D5 Render (v2.10) using the newly updated D5 Launcher. Each time I attempt to open a file, the upload process stops at 5%, and then the launcher closes unexpectedly. This issue occurs consistently across all older projects.
Please note that all project files are stored locally on my system.
Are you able to open a demo scene file or an empty file using 2.11 version? Please try to open it and send me a screenshot of your:
- VRAM
- System Info
Additionally, have you tried reverting back to 2.10? Was it normal?