Dear D5 team,
I been having this problem for many times now,
Always stuck when i try to convert my sketchup to d5render,
It used to be fixed with simply uninstall everything and reinstall it again,
Now it doesnt fixed my problem any more, please help
Hi mate, can you use the D5 support tool to generate a log file then send it to support@d5techs.com?
(put it into the installation folder of D5)
It seems the problem is related to video driver or hardware, but we need logs to confirm it.
Hey @Oliver.J
I have found the problem, seems like the problem was my sketchup,
I uninstall the converter and use 3th party uninstaller to make sure to delete everything related to d5,
And re-install it again, now its working perfectly fine,
Thank you so much for the lighting response
