SketchUp model disappeared in D5 after sync

Workflow
1

为什么我下载好了转换器可是SU转进D5时，D5界面显示不出模型画面

1634787067(1)
1634787067(1)3655×2086 2.2 MB

Google translate:
D5 does not display the model synced from SU. The size is 0

2

你好，

  1. 请问你所有的模型都这样，还是只有个别模型这样？是否用了第三方插件制作这个模型？
  2. 请问您的D5版本号是多少？

如果问题仍然存在，请发送一个有问题的skp文件到技术支持邮箱 support@d5techs.com

Google translate:
Hello,

  1. Did the problem happen to all your skp models, or only individual models? Is a third-party plug-in used to make this model?

  2. What is your D5 version number?

If the problem persists, please send a problematic SKP file to the technical support mailbox: support@d5techs.com