Hello! I am a student and just downloaded D5 for my renders and I use Rhino 7. I downloaded the livesync plug in and checked th toolbar in rhino to make sure everything was in place. However, when I go to click the first button to START the sync, my rhino freezes and nothing happens. At the bottom of my screen there is a box that says Run D5 Render 100% but nothing happens ! Anyone know how to fix this ???
Apologies. Could you confirm which version of the Rhino LiveSync plugin you installed? Thanks 
Got it @paulina.de.liamchin
Could you please collect your D5 log files using the Support Tool. How to use Support Tool? | User Manual
Please also share your dump files from the version 1.1.2.0009. Here’s a reference on how to gather them. Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows [McNeel Wiki]
- Note: Dont forget to keep this window open while accessing the task manager.
Once you have everything collected, please upload the files to WeTransfer and send me the link privately. Thank you for your understanding.
Same issue here. Also got the Rhino Error Report.
Hello Ela,
Thanks for reply.
I am using the latest version of Rhino (Version 8 SR25
(8.25.25314.11001) and the Live Sync plugin (D5_Live_Sync_Rhino_usa_1.1.2.0005.exe)
However, I have also had a few other problems over the last few days.
First of all, after installing D5 (only for me – option Install directory AppData/roaming), I was unable to “Save files” on my office workstation… Regardless of how large or small a project was.
Reinstalling (for all users – under C:/Program Files) solved the problem.
Previously, both installation types worked.
However, with the D5 Live-Sync plugin, neither the one (only for me – recommended) nor the other installation (for all users) worked.
When I start Rhino, it closes immediately. I am also in contact with the Rhino support team, who are currently experiencing problems with the latest Windows/graphics card updates.
In Rhino safe mode, I have to disable the “RhinoCycles” plugin so that I can at least start Rhino again. However, if I have D5 Live-Sync installed, this solution does not help either and Rhino always closes on its own. In order to use Rhino again, I have to completely uninstall the Live-Sync plugin.