I installed the latest sync for rhino, works well. And then i installed Live sync for rhino. But when i start up rhino, all D5 commands are not working as if the command is not there. when i type in “d5” in the command console, theres no command start with “d5” at all.
Command: D5SyncStart
Unknown command: D5SyncStart
Hello. Please tell us the version of rhino you are currently using. Also, please check in the rhino options to see if you have successfully installed D5.
I think you didn’t install it successfully. You can try installing it again (don’t change the default installation location of the plugin when you install it). 
I have tried 5 times, still the same. The system would sya its successfully installed but it doesnt work. Also I can’t find any where in the installation process that i can change the installation location.
Evertime after failing that i would install the normal non live sync version, which works.
Thanks for your feedback. We will check this problem.
Hello! Sorry to bother you again. Is it convenient for you to accept remote support? You can private message me to make an appointment. 
Hi - I have the same exact issue as Francis.wong. Is this something you could assist me on?
I’ve tried uninstalling and reinstalling twice. The install shows in my programs list but in the install location there is just a series of unistall files and there is nothing that shows up in the Rhino plugin folder or in the plug-in install list.
Any help you can give would be greatly appreciated!
Hi there, sorry for this. May I know the current Rhino Version and the D5 Livesync version that you are running?
You might also want to try these few steps:
Confirm that the “D5Converter” is enabled in ‘‘Tools’’-‘‘Options…’‘Plug-ins’’;
Enable the ‘‘D5 Converter’’ toolbar in “Tools” - “Toolbar Layout”.
Let me know if any of these helps. I can assist you further otherwise~
Thank you.
Hi I am having the same issue - I’ve tried uninstalling and reinstalling D5 livesync for rhino a number of times but it does not show up in the toolbar or in the plugins menu - it appears just not to be there (in Rhino that is). Yet when I look at the start menu - I do see that d5 livesync is there (and it gives me an option to “Uninstall”. The version of livesync is - 1.0.0.0029. I am using the most recently updated version of Rhino 8. Any help would be great - thanks!
Hi there, sorry for the inconvenience. Did you also try to check it here?
or Right click the Tool Bar > Show Toolbars > Click on the drop arrow (below the Libraries text) > Select D5Con
If any of the information that I have provided still does not work. You may also try this method:
Please let me know if there are some changes. Thank you!
Issue solved with latest update
Thanks!
