Rhino 7 Crashing After D5 Sync Update

Workflow
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**D5 Render Version:2.11.1
**Graphics Card:NVIDIA GeForce RTX 4070 8gb
**Driver Version:up to date GeForce Game Ready driver Version:591.44
**Issue Description:
Hi, I recently updated D5 Sync for Rhino 7 , and I’ve noticed a serious issue.

Every time I make a modification to my model in Rhino, D5 starts resyncing automatically, and the syncing dialog box appears each time. After making three or four modifications, Rhino crashes .

This issue did not occur in previous versions of D5 .
All my graphics drivers and NVIDIA drivers are up to date .

Please let me know if this is a known issue or if there is a workaround or fix.**
*Screenshots/Videos Description:

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Steps to Reproduce (optional):

2

Hi @razeen.nazar

Sorry to hear about this. May i know what version of Rhino livesync plugin are you currently using?

3

Hi,

D5_Live_Sync_Rhino_usa_1.1.3.0016

4

Got it @razeen.nazar

This may be related to the new released livesync plugin. To help us further investigate the problem, could you please collect and share the following files with us:

  1. Log Files - Collect them through the Support Tool: How to use Support Tool? | User Manual
  2. Rhino Crash Dump Files - Please refer to the following guide to manually create a memory dump (DMP file) from an unresponsive Rhino for Windows: Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows [McNeel Wiki]
  • Important note: Please make sure to keep the Rhino window open while accessing the Task Manager during this process.
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  1. Rhino project file (if possible)

Once collected, please upload all files to WeTransfer and send me the download link privately. https://wetransfer.com/

Thank you very much for your cooperation. We appreciate your help and will look into this as soon as we receive the files.

5

hi, can i still share the file?

6

Hi @razeen.nazar

Does the crash issue still persist? Have you tried updating to the latest version?

If the problem is ongoing, you can still share the file, and we’ll check it on our end. Please upload it via WeTransfer and send us the link so we can investigate further.

Let me know, and we’ll assist from there.

7

yes it still occurs, and i have the latest version of d5 sync.
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can i get your email, where i can share you the link?

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Hi @razeen.nazar

Thank you for the update.

Could you please confirm if you are using the latest version of D5 Render? If possible, kindly provide the exact version number.

Regarding the link, you may send it to me via private message or email it to support@d5techs.com. Please tag me in the email and include the link to this forum post for reference.

9

Hi, thanks i can send an email. Currently i am using Version 3.0.1.0683.

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