D5 AI Enhancer not producing output

[kheng]

Good to hear!

[kishansharma9967]

please solve this problem

[bogdan.chipara]

@Leah_Li , I am having the same problem.
Please help!

@kheng , Do you know what are the steps requird to unblock an IP address?
Is it a setting in Windows Defender Firewall? Thanks!

[studio.narq]

@Leah_Li , Im having the same problem too. Thanks in advance por your help

[enciso.aal]

same problem here, does anyone know how to fix it???

[jahrom.architect]

Hello my friend, where in the firewall do I put this information? I’m having the same problem.

[jahrom.architect]

Hello my friend, can you provide me with the necessary information? And where in the firewall do I put this information? I’m having the same problem.

[admiralpepeg]

having this problem also, can you provide detailed steps please? thanks. upgraded to pro version to use all of the features but it doesn’t let me use this AI enhancer.

[kkk3han]

I also have the same problem. I’m worried because the deadline is just around the corner.

[gusrobatto]

Turned off the firewall and it still doesn’t work.

[bogdan.chipara]

I wrote to support@d5techs.com and contact@d5techs.com . Waiting for reply… I hope on Monday. I also have a deadline

[kunna.fx]

i also wrote to [support@d5techs.com no reply for a week, installed new drivers unistall d5 turned off the firewall etc etc and still no solution

[gusrobatto]

I don’t know if it’s related but I’m getting security warning when I attempt to open d5next dot ai

It might be an expired certificate.

[bogdan.chipara]

I tested switching VPN on and off or changing the country - doesn’t work
I also tested with two internet providers: cable and mobile data - doesn’t work
I can access d5next.ai without a problem.

[faizanjsheikh02]

I have the same issue. My work has affected significantly by this issue? Any solution yet?

[dadi]

Hi, since yesterday I have the problem too. We also using the official 2.8 version 2.8.0.0469

[kheng]

Hi all, the issue i was having was due to firewall so allowing the IP address and port worked for me:

IP: 148.153.121.249
Port: 19998
Country / Region: United States

I tested previously on mobile data connection using wifi hotspot and had no issue so it was a firewall issue. If you are using mobile data hotspot and still cannot get through it may be something else .

[Leah_Li]

Hello guys,

Our team urgently fixed this issue, please try again. Thanks for your patience.

I have sent related info to users who are requesting them by DM. If you still need related IP info for your IT, feel free to contact me by private message.

[dadi]

Hi Guys,

now it works again like before, without ID experts, turned off the firewall and without writing to support.

thanks to D5 Guys

[Leah_Li]

Thanks for your updates and kindness, always