[Bug] Materials not displaying in D5 Render – all appear white and uneditable

Workflow
1

Hello,
I’m experiencing persistent issues with D5 Render (latest version) when syncing with SketchUp 2023. Here is a detailed description of the problems:

  1. Materials not importing correctly:
    When I open the SketchUp file in D5, all materials appear white — even though textures are correctly applied in SketchUp. None of the materials from SketchUp are transferred.
  2. Cannot apply D5 materials manually:
    Even within D5, I’m unable to apply any of the native D5 materials to the model. Nothing changes on the geometry — everything stays white.
  3. LiveSync “Textures Folder” window keeps popping up:
    Every time I initiate LiveSync, a window appears asking for a “Textures Folder”. Even after selecting a folder or clicking “No Sync”, the issue persists.
  4. Tried several troubleshooting steps:
  • I formatted my PC
  • Updated all graphics drivers
  • Reinstalled both SketchUp and D5 Render (even tried different SketchUp versions)
  • Started new test projects and saved them directly to Desktop
  • Still, D5 cannot read or apply textures, not even D5’s own materials.

This issue is preventing me from using D5 Render entirely. I would really appreciate urgent help or guidance on what else I can try.

Thanks in advance
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2

Hi @natproenca.arq

Could you please send us the SketchUp file you’re working on so I can test it on my end?
You can upload it to WeTransfer and send the link to support@d5techs.com.

Please use this as the email subject:
Ela_Forum_[Bug] Materials not displaying in D5 Render – all appear white and uneditable

Thanks!

3

Hi,

Thanks for your reply.

I’ve already tested with multiple SketchUp files — including new blank ones — and unfortunately the issue happens with all of them. I even shared the files with friends who also use D5, and the same files open perfectly fine on their computers. So the problem seems to be local to my setup.

I’ve already sent all the requested screenshots and a full explanation to your support email (support@d5techs.com), but I haven’t received any response yet. Could someone please check the email and get back to me?

Thanks again!

1 Like
4

Hi @natproenca.arq

Thanks for the update. Since your files work fine on other devices, it does seem like the issue may be specific to your local setup — we’ll continue looking into it.

In the meantime, could you please send me privately the exact email address you used to contact us at support@d5techs.com? This will help us locate your message in the system and respond as soon as possible. Thank you!

5

Same issues here. They are having me jump through hoops when it was working perfectly just a week and a half ago. They are saying it has something to do with my local path and don’t understand why that would have anything to do with it. I didn’t change anything on my end. Sad because I was really enjoying the process but at this point I have to learn twinmotion i quess

6

Good to know I’m not the only one experiencing this issue with the program. So far, I haven’t received any definitive solution from support either.
If you happen to find a fix or get any updates, could you please come back here and let me know?
I really enjoy using D5 and was even considering subscribing to the Pro plan, but with this unresolved situation, I’m starting to think about switching to another program too.