[Bug] Materials not displaying in D5 Render – all appear white and uneditable

Workflow
1

Hello,
I’m experiencing persistent issues with D5 Render (latest version) when syncing with SketchUp 2023. Here is a detailed description of the problems:

  1. Materials not importing correctly:
    When I open the SketchUp file in D5, all materials appear white — even though textures are correctly applied in SketchUp. None of the materials from SketchUp are transferred.
  2. Cannot apply D5 materials manually:
    Even within D5, I’m unable to apply any of the native D5 materials to the model. Nothing changes on the geometry — everything stays white.
  3. LiveSync “Textures Folder” window keeps popping up:
    Every time I initiate LiveSync, a window appears asking for a “Textures Folder”. Even after selecting a folder or clicking “No Sync”, the issue persists.
  4. Tried several troubleshooting steps:
  • I formatted my PC
  • Updated all graphics drivers
  • Reinstalled both SketchUp and D5 Render (even tried different SketchUp versions)
  • Started new test projects and saved them directly to Desktop
  • Still, D5 cannot read or apply textures, not even D5’s own materials.

This issue is preventing me from using D5 Render entirely. I would really appreciate urgent help or guidance on what else I can try.

Thanks in advance
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2

Hi @natproenca.arq

Could you please send us the SketchUp file you’re working on so I can test it on my end?
You can upload it to WeTransfer and send the link to support@d5techs.com.

Please use this as the email subject:
Ela_Forum_[Bug] Materials not displaying in D5 Render – all appear white and uneditable

Thanks!

3

Hi,

Thanks for your reply.

I’ve already tested with multiple SketchUp files — including new blank ones — and unfortunately the issue happens with all of them. I even shared the files with friends who also use D5, and the same files open perfectly fine on their computers. So the problem seems to be local to my setup.

I’ve already sent all the requested screenshots and a full explanation to your support email (support@d5techs.com), but I haven’t received any response yet. Could someone please check the email and get back to me?

Thanks again!