Hi there,
D5 team will have 5 days off for the Spring holiday from April 29th to May 3rd, and there might be a delay in customer/technical support responses.
We will check all the feedback and problems after we come back to work on May 4th.
If you need tech support, please start a new topic in D5 Forum-Get Help. We will handle them and reply to you in 48 hours.
*The topic should clearly describe the issue and include the hardware information, video driver version(you can find them by clicking on the version number on D5 Render welcome page, please upload them with the issue screenshot as well.
If you encounter archive problems, please recover the file from auto-saved file history.
For other questions, searching on D5 Forum and D5 Help Center can help you find the answer.
Thank you very much for your comprehension!
D5 Team
