Live Sync in SketchUp does not work

Workflow SketchUp
1

I am using the latest version of SketchUo 2026 and the latest version of Render D5. And the live sync does not work. I have reinstalled both programs amd it still is not working. Therr is a problem in loading to SketchUp. It is really horrible and complicated to use Render D5 efficiently.

Thanks for your help.

1 Like
2

Hi @seimlova.anna

Could you please share more details about what happens when LiveSync fails on your end? For example:

  • Does LiveSync become unresponsive?
  • Does D5 or the host application crash?
  • Are there any visual artifacts or other unexpected behavior?

To help us investigate the issue further, please provide:

  • A video recording showing the entire process, from enabling LiveSync until the issue occurs.
  • Confirmation of whether the issue occurs with all projects or only a specific file.

If the issue is limited to a specific project, please also send us both the SKP and D5 files so we can test the same project on our end.

3

Hi @Clov Clov.
Extension Errors Report
SketchUp: 26.2.243
OS: Windows 11
Ruby: 3.2.2

Extension: D5 LiveSync (1.7.0.0001)
Error: Failed to load file (Failed to read RBE/RBS file.)
C:/Program Files/SketchUp/SketchUp 2026/SketchUp/Tools/extensions.rb:209:in load' C:/Users/AAA/AppData/Roaming/SketchUp/SketchUp 2026/SketchUp/Plugins/d5_converter.rb:58:in register_extension’
C:/Users/AAA/AppData/Roaming/SketchUp/SketchUp 2026/SketchUp/Plugins/d5_converter.rb:58:in <module:D5Converter>' C:/Users/AAA/AppData/Roaming/SketchUp/SketchUp 2026/SketchUp/Plugins/d5_converter.rb:29:in <top (required)>’

Thank you

4

Hi @seimlova.anna

This appears to be related to encryption. As a first step, we suggest trying our latest version of D5 Lite, as it may resolve the issue.

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If the issue persists, you can also try reinstalling SketchUp with administrator privileges.

  • To do this, right-click the SketchUp installation package and select “Run as administrator”, then proceed with the installation.